Refund policy

No Returns or Exchanges (Unless Faulty)

Due to the custom, handmade nature of our products, we do not accept returns or exchanges unless there is a quality issue or defect.

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at info@gtadqiu.com with:

• Your order number

• Photos of the issue

• A brief description of the problem

We will review your request and provide a resolution, which may include a replacement (if available) or a refund.

Lost or Stolen Packages

If your tracking shows "delivered" but you haven't received your package, please check with neighbors or your local post office first. If the package is confirmed lost, contact us, and we’ll assist you in filing a claim with the shipping carrier.

Contact Us

For any shipping-related questions, email us at info@gtadqiu.com and we’ll be happy to help!