Orders & Payment
How long does processing take before shipping?
Since all our plush toys are handmade, please allow 7–10 business days for production before shipping.
Some of the series will be differed.
We’ll notify you once your order is on its way!
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, AMEX), PayPal, and Shopify Pay.
Can I modify or cancel my order after placing it?
Due to our quick production process, changes/cancellations must be requested within 24 hours of ordering. Contact us immediately at info@gtadqiu.com.
Shipping & Delivery
Where do you ship?
We currently ship worldwide! Shipping costs and times vary by location.
Yes! Select express shipping at checkout for faster delivery (production time still applies).
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Contact us within 3 days of delivery with your order number and photos of the issue. We’ll help resolve it!
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Returns & Exchanges
Can I return or exchange my order?
Due to the handmade nature of our products, we do not accept returns/exchanges unless there’s a defect. See our Shipping Policy for details.
What if I receive a faulty item?
Email us at info@gtadqiu.com within 3 days with photos, and we’ll send a replacement or refund.
Custom Orders
How do custom orders work?
Share your idea via email, and we’ll guide you through design, pricing, and timeline (typically 2–4 weeks). A 30% deposit is required to start.
Can I replicate a copyrighted character?
No, we only create original designs or licensed characters. You must own or have rights to any submitted artwork.
Care & Safety
Are your plush toys safe for babies?
Yes! They’re made with non-toxic, hypoallergenic materials and meet international safety standards. For under 3s, we recommend supervision.
How should I clean my plush toy?
Spot clean with a damp cloth or machine wash in a delicate bag (air dry only). Avoid bleach or high heat.
Sustainability
Are your materials eco-friendly?
Absolutely! We use natural/recycled fabrics, biodegradable stuffing (where possible), and minimal plastic packaging.